Day 319: Quotas and Accuracy

Apparently I did really well yesterday at work. We came in today and were e-mailed our scores. I completed 11 certificates with over 91 percent accuracy. That one rejection screwed the pooch, but that's okay. I got a message from my Supervisor saying I did good and then later on in the morning he came by in person to say the same and explain that they were slow and I wouldn't be getting much today.

Which I didn't. After lunch I only worked on one cert. I asked for more, but the one I got was blank. Like there was only a signature block. It was bizarre. So that didn't go anywhere. I got one rejection and then a pseudo-rejection. That one occurred because the requester didn't know what they were talking about and even when I asked questions, I didn't get much of anywhere with it. So I just did what I figured would be right. The QCer didn't understand all that though so I had to defend some of my choices.

She didn't audit for that one, but it still kind of sucked to be expected to make sense of nonsense. In some respects, that is all that this job is, but there has to be a point. If you can't ask basic questions of the requester and get proper answers, then there is a flaw in that mode of operation.